Case Study – WRS

The Challenge

Worldwide Recruitment Solutions (WRS) is a global powerhouse delivering workforce solutions to the energy, renewables, and offshore sectors. With subsidiaries spanning from Iraq to Uganda, they manage an incredibly complex international network of contractors.

Unlike standard recruitment, WRS handles end-to-end mobilisation, managing everything from immigration and international tax compliance to bespoke invoicing and withholding tax requirements. Historically, this intricate web was managed via labour-intensive Excel spreadsheets and manual systems. This created a significant administrative bottleneck that threatened to stall the company’s ambitious global scaling plans. CEO Mark Brown recognised that to move to the next level, the business required a total digital transformation.

The Solution

We partnered with WRS to dismantle their static, server-based processes and replace them with a seamless, automated cloud ecosystem. The project focused on eliminating duplication of effort and creating a single, reliable source of truth for global data.

The transformation strategy included:

• Process Mapping: A deep-dive audit of current workflows to identify efficiency gaps before applying automation.
• Cloud Migration: Transitioning the team from a static CRM to Bullhorn, integrated with DocuSign to automate over 600 monthly contracts at the touch of a button.
• Configured Middle-Office: Implementing InTime as a middle-office platform, purpose-configured to handle WRS’s unique payment rates, currencies, and complex withholding tax scenarios.
• System Integration: Ensuring the front and back office systems talked to each other perfectly, removing the need for manual data re-entry.

The Result

The digital overhaul has been transformative, delivering an immediate 30% increase in operational efficiency. By automating the tedious to-and-fro of onboarding and payroll, the sales team has been liberated to focus on high-value client requirements and international expansion.

The business is now perfectly positioned to support a projected 50% increase in placements, with a unified user experience for every employee and contractor regardless of their location. WRS is no longer held back by manual data; they are powered by an automated network ready for the US and East African markets.

Mark Brown, CEO at WRS, said:

“[The team] was hugely informative. They worked with us on understanding processes, what we were doing, what we ultimately wanted to do, and what the opportunity was—and they just brought it all to life for us. We were able to deliver the project to expected benefits and within the required timeline.”