Case Study – Unity Plus Healthcare Group

The Challenge

Unity Plus Healthcare Group is a vital staffing partner across Yorkshire, providing a wide range of professionals—including Qualified Nurses, Healthcare Assistants, and support staff—to care homes, hospitals, mental health units, and NHS facilities. Managing 200–300 placements every week, the agency faced a critical operational challenge when their previous payroll provider could no longer support their needs.

With a high-pressure environment and a requirement for rapid turnaround times, Unity Plus needed a robust, cost-effective Pay & Bill solution that could facilitate seamless transitions for their staff. They required a platform that was not only reliable but could provide the granular financial oversight necessary to maintain their reputation as a premier healthcare staffing partner.

The Solution

Unity Plus transitioned to our Pay & Bill service, a process completed in just one week. Despite the tight turnaround, the implementation was successful due to a dedicated account management approach and a focus on rapid operational alignment.

Key components of the solution include:

• Rapid Onboarding: A streamlined migration process that allowed the agency to switch providers within seven days without disrupting their weekly staffing placements.
• Enhanced Financial Visibility: Implementation of advanced tracking tools, allowing the team to monitor historical payments and maintain accurate financial records with ease.
• Operational Efficiency: A shift toward automated, error-free invoicing and payroll processing, ensuring staff are paid accurately across a diverse range of healthcare settings.

The Result

The transition has provided Unity Plus with a stable, scalable foundation for their ongoing growth. The agency now benefits from high-level operational efficiency, having replaced their previous complexities with a system that provides instant access to the accurate data required for informed business decisions.

The Managing Director of Unity Plus Healthcare Group said:

“We got on with it effortlessly, with just a week to transition across to Pay & Bill. The account managers were fantastic. The historical tracking of payments is a great tool; it’s good to have accurate information to hand when required.”