Outsourced Credit Control Services
Credit Control solutions that keep your cash flowing.
- Cost-efficient alternative to an in-house credit control dept
- Minimise bad debt and reduce debtor days
- Flexible collections adapted to the unique needs of your agency
- Expert advice when an invoice is overdue to agree next steps
- Friendly support tailored to your agency’s needs
- Allows you to focus on core activities that generate growth
What’s included in our tailored service
Reducing Debt Risk
Our team of Credit Control experts can ensure your terms of business are correct and properly set up with each client you work with. This is done to reduce your debt risk from the outset.
Invoice Validation
We take all steps to prevent debt by communicating effectively with your clients and ensure they have all the information they need to be able to process timely payments.
Invoice Recovery
We follow a pre-agreed systematic process to recover outstanding invoices in a way that suits your business and approach. We ensure strong client relations are maintained at all times.
Debt Reporting
Comprehensive reports to ensure you have your finger on the pulse of any outstanding debt. Grow your business safe in the knowledge that bad debt is being taken care of by our expert team.
Debt Recovery
We work with a legal partner on a no-win-no-fee basis who can manage any legal action you may wish to take to recover outstanding debt. We save you time by managing this process on your behalf.
Tailored Service
Our credit control service is fully flexible so it can be tailored to suit your agency and preferred approach. Whether it’s temp or perm billing, our large team comprises only experienced professionals.
Partnering for Growth
Combining innovative technology with in-depth experience, we aspire to deliver service excellence in a way that meets a recruitment agency’s modern-day needs, no matter its size or industry.
Experienced team
Our large credit control team comprises only experienced professionals who know how to deliver top-quality support that helps maintain your cash flow AND good client relations.
Insurance management
If you wish to support your business with invoice insurance, we can help you set up the right policy and manage it with your provider.
What our customers say
Dillon Southgate
Director, Mamba Search
Workwell Outsourcing ticks every box across the board! From service to efficiency, the team will always go the extra mile to make sure your business is able to perform.
I could not speak more highly of the team and how they have allowed my business to grow. From Shelagh, Belinda, Vicky, Jenny & Joe - all of you continue to exceed expectations daily. Thank you and I look forward to continuing to thrive under your partnership!
Theresa Anderson
Recruitment Manager - Teach Ways
Shelagh at Workwell Outsourcing has been a pleasure to work with. I remember speaking to Shelagh just before Teachways was formed and she guided me throughout the whole process. She gave me the encouragement and motivation to just go ahead and set up the company and I have never looked back.
Workwell Outsourcing have been amazing with their support and always on hand to answer your questions. They also offer great support to our temps and always a phone or email away.
Our temps have always been paid on time without any issues. The systems and processes that Workwell use are also very simple and easy to navigate. I honestly do not have anything negative to say, which is a first for me.
Honestly, from the bottom of my heart, Work well have helped in shaping my future and I know that Teachways wouldn’t be where we are if it wasn’t for Shelagh and the team 😊
Shane Whittaker
Managing Director - B&W Recruitment
The team are second-to-none, hence the reason we sign a new contract with them each year! Any request is dealt with promptly, whether it be client or candidate-related.
We may get a slightly cheaper management fee elsewhere but we know we would lose the personal touch and the efficiency that we like & require.
Highly recommended, especially for anyone just starting out.!
Mark Swinnerton
Managing Director - Blackrock Medical Recruitment
Switching funding partners is a daunting proposition. However, after speaking with a number of companies, Workwell dealt with our transition admirably.
The issues that inevitably arose were detal with quickly and professionally which enables us to have no break in service for our clients or candidates.
I cannot recommend them highly enough.
Thomas Sayer
Director - VitroTech
Both Sasha & Dan are doing a great job on our account. Very responsive and accurate! We are enjoying working with them & trust the work they’re doing.
Hema Patel
Operations & Finance Manager - HP4 Recruitment
I’ve had the pleasure of working with Samantha Jennings at Workwell Outsourcing (Evertime) as we transitioned from a very manual payroll to an automated pay & bill system. Sam was great and patient in training us how to use the software, which is fairly user friendly. She held our hand throughout the go live week and was always responsive to help with any questions even weeks after we went live. I highly recommend Workwell Outsourcing to any business that wants to automate their back-office function or change to a more cost-effective solution.
Warren Deacon
Managing Director - Redstone Recruitment
I have been working within the construction agency sector for over ten years, and have worked with various other outsourcing companies who manage your invoices and payments. Some good, some bad.
I would like to say how impressed I have been with the service provided by Hannah, Amy and all of the Workwell Outsourcing team. With my agency needing to mobilise very quickly - with payments made from week one - Hannah ensured that everything was in place, I was fully trained and my account was up and running at a rapid pace to ensure my candidates were paid correctly and on time.
With a company branded processing system set up to process sales invoices, and payments for self-employed, umbrella or PAYE, everything runs like clockwork and there is always a point of contact on hand to assist you if needed. Highly recommended.
Jessica Glynn
Finance
Workwell have been very accommodating to our requirements, from initial conversations, to training, right through to implementation, it has been seamless with hardly any issues.
Hannah and Sophie are always there whenever we have a query, are very informative and are always extremely helpful, especially for me, being new to the recruitment industry.
The Evertime system is easy to use, and the information provided is always clear. There have been occasions where we have been under pressure to process payment and billing, Hannah and Sophie have always dealt with these situations calmly and professionally, which is always appreciated.
Matt Robinson
SCR Recruitment
The service provided by Workwell Outsourcing and particularly Samantha has been critical to our business during a time of change. Sam has worked hard to ensure our transition from our old previous payroll system went smoothly and has ensured that all issues we have were resolved in a timely and efficient manner. Sam has been at the end of the phone or a zoom call whenever we needed and continues to provide amazing support to this day.
Frequently Asked Questions
Outsourced Credit Control Service
Why should I use an outsourced credit control service?
Outsourcing your credit control is likely to be much cheaper than hiring an experienced in-house credit controller or credit control team. You can scale our service up or down as required, so it remains cost-effective as your business grows and changes. Plus, you can get a better service by outsourcing as you’ll be tapping into an experienced team with a proven track record and established processes that can be tailored to meet your needs.
Do you only deal with overdue invoices?
No. We prevent bad debt as far as possible. We provide holistic advice and support around managing risk. We help with client verification to ensure you’re working with customers who can pay; that your terms of business are correct and that all parties understand their obligations. We help you choose the right insurance, if required, and manage the insurance policy on your behalf. Plus, we can save your time and energy by managing legal process, should the need arise.
How do you prevent debt from occuring in the first place?
We employ a rigorous Dunning process to prevent bad debt. Part of this involves calling the customer when an invoice has gone out to ensure it is brought to their attention. We’ll then make courtesy calls before payment is due to make sure there are no queries. It’s a friendly but systematic approach.
How do you help us maintain good relations with our clients?
We have a friendly yet professional and systematic approach which can be tailored to the needs of your agency. If you have particular clients you want to be handled in a different way, we can adapt our approach accordingly. Because you’ve got a third party handling your credit control, you’ve got a good degree of separation between the work you do for your clients and the debt chasing activity.
Is your service the same as that offered by factoring companies?
No. With a factoring company, an account manager will look after hundreds, sometimes thousands, of accounts. Our service is more proactive, delivered by a large team of experienced credit control specialists who each look after only a small number of accounts. This means they can give each client the attention they need throughout the month resulting in a better service.
Book a call with our Credit Control specialists
