Case Study – EllisKnight International Recruitment

The Challenge

EllisKnight is a multi-sector recruitment agency operating across the UK, managing an average of 15 temporary workers per week. Before partnering with us, the team struggled with a restrictive and unresponsive payroll system.

The primary challenge was a total lack of control. Queries regarding timesheets or pay would often take hours to resolve, leading to significant frustration for the agency, their clients, and their candidates. This breakdown in communication and transparency meant that the office team was bogged down in reactive admin, preventing them from focusing on more strategic business initiatives.

The Solution

EllisKnight transitioned to Evertime, focusing on creating a transparent and highly communicative payroll environment. The on-boarding process was designed to be as smooth as possible, backed by a dedicated account manager to ensure the team felt supported during the migration.

The key improvements included:

• User-Friendly Interface: A simplified system designed to reduce the likelihood of timesheet and holiday pay errors.
• Direct Communication Lines: Instant access to an account manager, replacing the long wait times experienced with previous providers.
• Efficient Data Processing: A streamlined workflow that simplified the weekly input required from the office team.

The Result

The move to Evertime has delivered a 50% reduction in the time spent processing payroll. By halving the administrative burden, EllisKnight has unlocked valuable capacity within its team. Office Manager Emma Ruttle has been able to pivot from manual data entry to leading high-impact sustainability projects, a core value for the organisation. With fewer queries from candidates and clients, the agency now enjoys a more professional and seamless operational reputation.

Emma Ruttle, Office Manager at EllisKnight, said:

“The system is great and very user-friendly. I now spend half the time I used to processing payroll, which means I can now take on more responsibilities, including sustainability projects. When comparing (Workwell) to previous experiences, we could not believe how easy it was to make the change to Evertime.”